Returns and Refunds Policy

Thank you for shopping at! Your satisfaction is what we pursue. We offer buyer protection in order to guarantee the condition of the items you buy. If you are not entirely satisfied with your purchase, we are here to help.

Please note that our Vendors have their own returns and refunds policies. Please make sure to read them before finalizing your orders. TheCraftFountain can mediate returns-and-refunds issue between a buyer and vendor.

Below is the policy for items that are directly sold by TheCraftFountain:


You have 7 days to return an item from the date you received it.

All returns must be authorized by TheCraftFountain so the first step for you to do is to contact us in order to initiate a return. You will receive a Return Merchandise Authorization number and a completed RMA form that you MUST include in your return in order to receive a credit.

To be eligible for a return, your item must be either defective or significantly different than what was described.


You will be responsible for paying for your own shipping costs for returning your item. TheCraftFountain is not responsible for any damages that occur during return shipping. Shipping charges at check out are non-refundable.


Notify us of any damage caused by shipping within 2 days so we may report it to shipper immediately. Failure to do this be may disqualify you for refund.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 5-10 days, depending on your credit card issuer’s policies.


At we make every attempt to make sure that our prices and product information is correct. However, we are not liable for any typographical errors or pricing listed in error on our website. reserves the right to cancel or refuse any order at anytime.


If you have any questions on how to return your item to us, contact us.